- 07/11/2014 at 08:41 #1982Barel AParticipant
Hey, when i’m calibrating the EyeX the device is disconnecting in the second stage (the orange dot)
This is the log:
======================================= Application start date: 07/11/2014 Application start time: 09:11:29 Product version: 1.0.0 Package type: OEM ======================================= 09:11:29 INFO Start Tobii Configuration Application. 09:11:29 INFO Context_1.TransportLayerConnecting... 09:11:29 INFO TetConfig: DisplayDevices::GetDisplayDeviceName(173) Message=No displayDeviceName found for index 1 09:11:29 INFO TetConfig: DisplayDevices::GetMonitorDeviceName(206) Message=No Monitor Device Name found for display name \\.\DISPLAY1 and index 1 09:11:29 INFO TetConfig: DisplayDevices::GetDisplayDeviceName(173) Message=No displayDeviceName found for index 1 09:11:29 INFO ResolveConfigurationFlow: Run 09:11:29 INFO CalibrationFlow: Run 09:11:35 INFO CalibrationFlow: Run 09:11:35 INFO Flow navigator: step - Tobii.EyeTracking.Common.Calibration.ViewModels.EyesPositioningViewModel, index - 0 activated 09:11:35 INFO EyesPositioningViewModel: Activate 09:11:35 INFO EyesPositioningViewModel: Start 09:11:35 INFO EyesPositioningViewModel: Start 09:11:35 INFO EyesPositioningViewModel: Stop 09:11:36 INFO EyesPositioningViewModel: Started 09:11:53 INFO EyesPositioningViewModel: Stop 09:11:54 INFO EyesPositioningViewModel: Deactivate 09:11:54 INFO Flow navigator: step - Tobii.EyeTracking.Common.Calibration.ViewModels.CalibrationProcessViewModel, index - 1 activated 09:11:54 INFO CalibrationProcessViewModel: start calibration 09:11:54 INFO CalibrationProcess: StartCalibrationProcessLoop calibration 09:11:58 INFO CalibrationProcess: Failed calibration with exceptionTobii.Gaze.Core.EyeTrackerException: Operation timed out. (error code Timeout). in- Tobii.EyeTracking.Common.EyeTrackerConnection.EyeTrackerEtcc.StartCalibration() in- Tobii.EyeTracking.Common.Calibration.CalibrationProcess.ConnectAndStartCalibration(Uri eyeTrackerUrl) in- Tobii.EyeTracking.Common.Calibration.CalibrationProcess.CalibrationProcessLoop(Uri eyeTrackerUrl, Point2D calibrationPoints, CancellationToken cancellationToken, Boolean recalibrate) 09:11:58 INFO CalibrationProcessViewModel: calibration process completed, result - ConnectionError 09:11:58 INFO CalibrationProcessViewModel: stop calibration process. 09:11:58 INFO CalibrationProcess: Stop 09:11:58 INFO CalibrationViewModel: StopCalibration 09:11:58 INFO EyesPositioningViewModel: Stop 09:11:58 INFO CalibrationProcessViewModel: stop 09:11:58 INFO CalibrationProcessViewModel: stop calibration process skipped as no calibration process is active. 09:11:58 ERROR CalibrationFlow: Error code from calibration: ConnectionError 09:11:58 ERROR CalibrationFlow: Calibration completed with error The calibration could not be performed. Please check that your eye tracker is plugged in and retry. If the problem persists, contact support for assistance. 09:12:11 INFO ResolveConfigurationFlow: Done
I saw some threads in forum about this problem, a user named “Robert” said that is a problem with some screen sharing programs so i tried to delete TeamViewer and no change, still the same log.07/11/2014 at 13:11 #1987
could you please send a quick email to our support: http://www.tobii.com/eyex-support
I’ll be able to give you a debug tool which will give us some further log-files, so we can figure the exact cause!
/Konstantin18/11/2014 at 23:00 #2057Jacob BoyleParticipant
I’m having the exact same issue. Did you ever resolve this?27/11/2014 at 11:44 #2120
still having troubles?
The issue above is actually more an individual problem, so depending on the pc and basically the inside.
Could you describe your problem a bit more detailed?
/Konstantin24/12/2014 at 10:50 #2267Tommy WongParticipant
I am facing this particular issue as well after updating24/12/2014 at 15:14 #2270Tetiana KlimonovaParticipant
I also had the same issue before, “Calibration Error” popup appeared.
Try to plug in Eye tracker one more time, and restart Tobii Service from Task Manager.04/03/2015 at 22:28 #2655Jacob RingboParticipant
I am also having this exact issue. As soon as the calibration with the dots starts, the device disconnects. I have tried restarting the Tobii service and replugging the device but nothing seems to help. Also nothing helpfull in the error log…09/03/2015 at 18:46 #2687
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