- 25/07/2016 at 22:19 #5449Isu ChoParticipant
I haven’t had a problem with running a program so far. However, yesterday, When I ran the program, I experienced with the problem with an eye tracker. Whenever I tried to calibrate a participant’s eyes the tracker would not recognize anything and prompted an error message as below.
Error Script: 2
Error Text: Failed to communicate with server. Disconnceted.
TET support will now be disabled.
The eye tracking connection will be closed and further errors will be surpressed.
Also, I noticed that the red light that is usually on when I use the tracker was not on yesterday.
I have tried several things to troubleshoot the disconnection problem (i.e., setting the IP address for the eye tracker again,checking that E-prime and the eye tracker can communicate, checking cables, and sending a signal to the eye tracker and checking it works), but it doesn’t work.
I would appreciate it if you could let me know how to handle this. Thank you for reading and I am looking forward to receiving any favourable reply:)29/07/2016 at 12:33 #5466
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