[Solved] Installation error, system info not found?

[Alan Hudson]

Hi people,

Installed Tobii eyex from the site, program successfully installs but as soon as I open it I get this error:

Tobii EyeX Engine crashed with the following exception: Could not collect system information: Not found.
https://gyazo.com/61a4af4efb741bcacf9a49eb3deab349

running 2.0.3.239
got it working with 0.8.15.767 but that version seems to frequently crash.

[Alan Hudson]

Seems I have it working, moved the registry folder Tobii from: HKEY_LOCAL_MACHINE>SOFTWARE>WOW6432NODE>Tobii to HKEY_LOCAL_MACHINE>SOFTWARE>Tobii had to do it twice though as first try gave me an error :/ its working now at least 😀

[mo]

hi Alan i have the same error message please can you walk me through how i retify this, ( ie move registry folder)thanks

[Salvatore La Bua]

Hi mo, you need to go to the HKEY_LOCAL_MACHINE>SOFTWARE>WOW6432NODE>Tobii key, export it to a .reg file, edit it to remove \WOW6432NODE, save it, and finally run the .reg file to import the new keys into the registry.
It solved the problem for me also.

[Author]

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