Home › Forums › Eye Tracking Devices › [Solved] Installation error, system info not found?
Tagged: error, install, installation, system info
- This topic has 3 replies, 3 voices, and was last updated 8 years, 5 months ago by
Salvatore La Bua.
- AuthorPosts
- 09/02/2016 at 12:43 #4282
Alan Hudson
ParticipantHi people,
Installed Tobii eyex from the site, program successfully installs but as soon as I open it I get this error:
Tobii EyeX Engine crashed with the following exception: Could not collect system information: Not found.
https://gyazo.com/61a4af4efb741bcacf9a49eb3deab349running 2.0.3.239
got it working with 0.8.15.767 but that version seems to frequently crash.09/02/2016 at 13:32 #4283Alan Hudson
ParticipantSeems I have it working, moved the registry folder Tobii from: HKEY_LOCAL_MACHINE>SOFTWARE>WOW6432NODE>Tobii to HKEY_LOCAL_MACHINE>SOFTWARE>Tobii had to do it twice though as first try gave me an error :/ its working now at least 😀
25/02/2016 at 17:58 #4540mo
Participanthi Alan i have the same error message please can you walk me through how i retify this, ( ie move registry folder)thanks
09/03/2016 at 13:33 #4687Salvatore La Bua
ParticipantHi mo, you need to go to the HKEY_LOCAL_MACHINE>SOFTWARE>WOW6432NODE>Tobii key, export it to a .reg file, edit it to remove \WOW6432NODE, save it, and finally run the .reg file to import the new keys into the registry.
It solved the problem for me also. - AuthorPosts
- You must be logged in to reply to this topic.