Tobii X2-60 diagnostics

[Thorbjørn Nielsen]

I have problems with using the X2-60 (for instance, the device repeatedly disconnects from the computer), and would like to examine the logs/diagnostics for the device.

I found that I could use the program “EyeTrackerBrowser” (included in “tobii-analytics-sdk-3.0.83”) to create a “.diag” file from the device.
But how do I actually open this file?

Also, should I instead use another approach to get diagnostics for the device?

[Konstantin [Tobii]]

Dear Thorbjørn,
the Tobii X2-60 is a device, handled by Tobii Pro.
Pleae contact their support department here: http://www.tobiipro.com/contact/contact-support/

BR,
Konstantin

[Author]

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