- 10/10/2015 at 00:14 #3591Jim MacKenzieParticipant
I used my eyeX just fine under windows 8.1, but after updating to 10 its just not working correctly.
I installed the software, and it automatically updated the firmware on my eyex, and now instead of running it just constantly connects and disconnects endlessly. Is this the result of a bad firmware flash? Or a missing driver? Or is it just not supported under windows 10?05/11/2015 at 22:11 #3709René PulejoParticipant
I have the exact same problem … I had to uninstall everything to avoid continuous crash on Windows 10. I hope soon tobii make a driver update.14/11/2015 at 19:32 #3747MichaelParticipant
Me too 🙁
It worked fine for about some weeks, but now it continously connects/disconnects – really annoying.
Is there any chance to get rid of this?
mian14/11/2015 at 22:39 #3748
In my case, Tobii EyeX failed to start and the red lights on the eye gaze tracker are not on.19/11/2015 at 11:18 #3784Jenny [Tobii]Participant
We have identified a problem in the EyeX Controller Driver with Windows 10. We have a new driver (version 2.0.0) pending to be released with the next public EyeX Bundle release. Please contact support to get a hold of this updated driver beforehand: http://www.tobii.com/xperience/support/contact/19/11/2015 at 12:14 #3786
I did the following
1. Edited the registry and moved Tobii from WOW6432 to under Software in HKEY_Local_Machine/Software
2. Edited the permission of Tobii and gave Full Control to local user
3. Restarted Tobii Service from Service Manager
Now it is working fine again.19/11/2015 at 17:05 #3796salvatore tramonteParticipant
Hello I have the same problem, please could you better explain how you moved from WOW6432 to HKEY_Local_Machine/Software?
I19/11/2015 at 17:08 #3798
Go to regedit
Select Tobii from WOW6432
Right Click and select Export
Save it somewhere and open it with Notepad
Replace the word WOW6432/ by /
Save the file
Go to regedit
Import the file
-Hope that helps25/11/2015 at 11:40 #3818Sunu WibiramaParticipant
I tried to follow Pradipta’s suggestion, but it did not work.
In my case, I cannot start calibration. Soon after the first target appeared, it stopped and the controller disconnected.
I used Windows 10 with EyeXController:
Firmware version: 1.8.2-33290
EyeX Controller Core Version: 1.8.1
EyeX Controller Driver Version: 1.3.1
Does anybody have a hint to solve this problem ?25/11/2015 at 11:46 #3819
After the tracker is disconnected, please check if the Tobii Service is still running or not ?
-Pradipta25/11/2015 at 12:33 #3820Sunu WibiramaParticipant
Yes, Tobii Service was still running, i just checked.
By the way, I modified the registry entry, so that
is it correct?25/11/2015 at 13:22 #3821
I did not change individual registry entry but mine one is also HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Tobii\EyeXConfig\EyeTrackers\tet-tcp://127.0.0.1
Please check the permission level01/04/2016 at 14:12 #4946LeifParticipant
Is there any news to this? Running on W10, having constant disconnects as described above.
I upgraded to W10 from W8 but only got the EyeX afterwards.
Already tried changing registry entries, but didn’t help anything.
Firmware version: 2.0.2-33638
EyeX Controller Core Version: 2.0.9
EyeX Controller Driver Version: 2.0.4
Also sending some data to support if it lets me this time.
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