Updated to windows 10, having trouble setting up EyeX device

[Jim MacKenzie]

I used my eyeX just fine under windows 8.1, but after updating to 10 its just not working correctly.

I installed the software, and it automatically updated the firmware on my eyex, and now instead of running it just constantly connects and disconnects endlessly. Is this the result of a bad firmware flash? Or a missing driver? Or is it just not supported under windows 10?

[René Pulejo]

I have the exact same problem … I had to uninstall everything to avoid continuous crash on Windows 10. I hope soon tobii make a driver update.

[Michael]

Me too 🙁
It worked fine for about some weeks, but now it continously connects/disconnects – really annoying.
Is there any chance to get rid of this?

Best regards

mian

[Pradipta Biswas]

In my case, Tobii EyeX failed to start and the red lights on the eye gaze tracker are not on.

[Jenny [Tobii]]

Hi all,

We have identified a problem in the EyeX Controller Driver with Windows 10. We have a new driver (version 2.0.0) pending to be released with the next public EyeX Bundle release. Please contact support to get a hold of this updated driver beforehand: http://www.tobii.com/xperience/support/contact/

[Pradipta Biswas]

I did the following

1. Edited the registry and moved Tobii from WOW6432 to under Software in HKEY_Local_Machine/Software

2. Edited the permission of Tobii and gave Full Control to local user

3. Restarted Tobii Service from Service Manager

Now it is working fine again.

[salvatore tramonte]

Hello I have the same problem, please could you better explain how you moved from WOW6432 to HKEY_Local_Machine/Software?
I

[Pradipta Biswas]

Hi Salvatore

Go to regedit

Select Tobii from WOW6432

Right Click and select Export

Save it somewhere and open it with Notepad

Replace the word WOW6432/ by /

Save the file

Go to regedit

Import the file

-Hope that helps

[Sunu Wibirama]

Hi,
I tried to follow Pradipta’s suggestion, but it did not work.
In my case, I cannot start calibration. Soon after the first target appeared, it stopped and the controller disconnected.

I used Windows 10 with EyeXController:
Firmware version: 1.8.2-33290
EyeX Controller Core Version: 1.8.1
EyeX Controller Driver Version: 1.3.1

Does anybody have a hint to solve this problem ?

[Pradipta Biswas]

Hi Sunu

After the tracker is disconnected, please check if the Tobii Service is still running or not ?

-Pradipta

[Sunu Wibirama]

Hi,
Yes, Tobii Service was still running, i just checked.

By the way, I modified the registry entry, so that
this line:
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Tobii\EyeXConfig
became:
HKEY_LOCAL_MACHINE\SOFTWARE\Tobii\EyeXConfig\EyeTrackers

is it correct?

[Pradipta Biswas]

I did not change individual registry entry but mine one is also HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Tobii\EyeXConfig\EyeTrackers\tet-tcp://127.0.0.1

Please check the permission level

[Leif]

Is there any news to this? Running on W10, having constant disconnects as described above.
I upgraded to W10 from W8 but only got the EyeX afterwards.

Already tried changing registry entries, but didn’t help anything.

Firmware version: 2.0.2-33638
EyeX Controller Core Version: 2.0.9
EyeX Controller Driver Version: 2.0.4

Also sending some data to support if it lets me this time.

[Author]

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