Home Forums Eye Tracking Devices Updated to windows 10, having trouble setting up EyeX device

Viewing 13 posts - 1 through 13 (of 13 total)
  • Author
    Posts
  • #3591
    Jim MacKenzie
    Participant

    I used my eyeX just fine under windows 8.1, but after updating to 10 its just not working correctly.

    I installed the software, and it automatically updated the firmware on my eyex, and now instead of running it just constantly connects and disconnects endlessly. Is this the result of a bad firmware flash? Or a missing driver? Or is it just not supported under windows 10?

    #3709
    René Pulejo
    Participant

    I have the exact same problem … I had to uninstall everything to avoid continuous crash on Windows 10. I hope soon tobii make a driver update.

    #3747
    Michael
    Participant

    Me too 🙁
    It worked fine for about some weeks, but now it continously connects/disconnects – really annoying.
    Is there any chance to get rid of this?

    Best regards

    mian

    #3748
    Pradipta Biswas
    Participant

    In my case, Tobii EyeX failed to start and the red lights on the eye gaze tracker are not on.

    #3784
    Jenny [Tobii]
    Participant

    Hi all,

    We have identified a problem in the EyeX Controller Driver with Windows 10. We have a new driver (version 2.0.0) pending to be released with the next public EyeX Bundle release. Please contact support to get a hold of this updated driver beforehand: http://www.tobii.com/xperience/support/contact/

    #3786
    Pradipta Biswas
    Participant

    I did the following

    1. Edited the registry and moved Tobii from WOW6432 to under Software in HKEY_Local_Machine/Software

    2. Edited the permission of Tobii and gave Full Control to local user

    3. Restarted Tobii Service from Service Manager

    Now it is working fine again.

    #3796
    salvatore tramonte
    Participant

    Hello I have the same problem, please could you better explain how you moved from WOW6432 to HKEY_Local_Machine/Software?
    I

    #3798
    Pradipta Biswas
    Participant

    Hi Salvatore

    Go to regedit

    Select Tobii from WOW6432

    Right Click and select Export

    Save it somewhere and open it with Notepad

    Replace the word WOW6432/ by /

    Save the file

    Go to regedit

    Import the file

    -Hope that helps

    #3818
    Sunu Wibirama
    Participant

    Hi,
    I tried to follow Pradipta’s suggestion, but it did not work.
    In my case, I cannot start calibration. Soon after the first target appeared, it stopped and the controller disconnected.

    I used Windows 10 with EyeXController:
    Firmware version: 1.8.2-33290
    EyeX Controller Core Version: 1.8.1
    EyeX Controller Driver Version: 1.3.1

    Does anybody have a hint to solve this problem ?

    #3819
    Pradipta Biswas
    Participant

    Hi Sunu

    After the tracker is disconnected, please check if the Tobii Service is still running or not ?

    -Pradipta

    #3820
    Sunu Wibirama
    Participant

    Hi,
    Yes, Tobii Service was still running, i just checked.

    By the way, I modified the registry entry, so that
    this line:
    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Tobii\EyeXConfig
    became:
    HKEY_LOCAL_MACHINE\SOFTWARE\Tobii\EyeXConfig\EyeTrackers

    is it correct?

    #3821
    Pradipta Biswas
    Participant

    I did not change individual registry entry but mine one is also HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Tobii\EyeXConfig\EyeTrackers\tet-tcp://127.0.0.1

    Please check the permission level

    #4946
    Leif
    Participant

    Is there any news to this? Running on W10, having constant disconnects as described above.
    I upgraded to W10 from W8 but only got the EyeX afterwards.

    Already tried changing registry entries, but didn’t help anything.

    Firmware version: 2.0.2-33638
    EyeX Controller Core Version: 2.0.9
    EyeX Controller Driver Version: 2.0.4

    Also sending some data to support if it lets me this time.

Viewing 13 posts - 1 through 13 (of 13 total)
  • You must be logged in to reply to this topic.