Hi, sorry if this is not the palace but I simply can’t find any support area on the website.
I have a problem on windows 10, I download and install the software but it will not start. I see in the process explorer that the app starts and then simply just closes a second later. I have tried running the app as admin and in compability mode for win 8 and win 7 and also reinstalled by uninstalling in control panel and uninstalling EyeChip from device manager but nothing works.
I have also tried this even though I’m not using an alienware machine: https://help.tobii.com/hc/en-us/articles/115004448085-Alienware-users-Is-the-eye-tracking-software-not-launching-
Any ideas?