My Tobii has just arrived and I am very happy for the speed with which he arrived.
Unfortunately I have the same problem as Arthur, the error comes out:
“USB connection problem. We are sorry but the eye tracker seems to have difficulties communicating with this USB3.0 port. Make sure that device is properly connected. If the problem persists, please see our FAQ or contact support. ”
I could tell from the sound of my PC that when I connect the Tobii it sounds as if it was connected and disconnected again and again. Probably the fault is the cable.
Any specifications to buy the cable please.
Thank you