Calibration problem with interaction setup

[Emek]

Helloes,
I’m having a difficulty on calibrating my tracker so I can get to develop things.

I’ve contacted support, but it’s been around 4 days without a reply, so I thought forums might be more alive.

When plugged for the first time and after the setups ended, I ran the calibration so I could get back to work. I got to the 4th screen I suppose, where I’m supposed to pop three objects in the screen for the second time. Then calibration failed.

I didn’t mind much, restarted the calibration, I couldn’t get past the first screen ever since.

http://prntscr.com/a7aq35
http://prntscr.com/a7aq2n

I’m hopelessly trying to get it done, restarted my PC, did a fresh setup, checked the USB port, the device is responding, but I’m unable to advance further.

I can also upload the logs if anyone’s interested, but I feel like I’m totally lost. Any pros to get me back on track?

[Grant [Tobii]]

Hi Emek (@mithgroth), Calibration issues can be caused by a number of environmental factors such as proximity to high amount of infrared light (eg a window closeby), high ambient lighting, etc.

It might be worth sending us a couple of pictures of setup including the surrounding space.

Also, try in another room to see if indeed light interference is the cause.

[Author]

Posts