Callibration Crash – EyeX with Rex

[Ian Smith]

Using Tobii.Eye.Experience_0.8.3.249-alpha.zip and Tobii REX for Developers, the callibration simply crashes and restarts. Is the Tobii Eye Experience and EyeX system supposed to work with the REX? I have the 1.2.2 USB-HID drivers installed.

From the Gaze Tools, I also get a crash attempting to switch firmware versions to the TCP/IP version.
C:\Tobii\TobiiGazeSdk-Tools-4.0.0.552-Win32>fwupgrade32.exe –auto rexdevlaptop_firmware_1.0.5.25169.20130705.1446.root.tobiipkg
Tobii Firmware Upgrade Tool

(Additional Details)
Problem Event Name: APPCRASH
Application Name: fwupgrade32.exe
Application Version: 4.0.0.552
Application Timestamp: 52f4b97a
Fault Module Name: MSVCR110.dll
Fault Module Version: 11.0.51106.1
Fault Module Timestamp: 5098858e
Exception Code: 40000015
Exception Offset: 000a327c
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: c4fe
Additional Information 2: c4fe66550a2d9b041c4a40f0ea5f7dd1
Additional Information 3: 3166
Additional Information 4: 31664120068fe968ed107a8a770aeb32

This computer has been able to run the 32 and 64bit versions fine. Other 64 bit computers have been crashing despite the myriad of MSVCR*.DLL files I’ve attempted. The 32 bit code works on the 64 bit OS fine.

[Ian Smith]

Eyex with REX – I wasn’t able to solve the issue with crashing calibration.

I was able to get the firmware updated by adding the –no-version-check option. Having the program crash instead of display an error is a suggestion I would make to prevent more questions like mine.

[Anders]

Hi Ian,
the REX is certainly supposed to work with the EyeX Engine, so I’m surprised to hear about the crashing calibration. I have a hunch of what could be wrong; let’s continue this discussion off the forum.

[Henke]

Hi, I’m not sure its connected.
I get a crash when running the calibration in the sample app.
Eyetracker exception 20000505
What is that?

Same thing on 3 different computers, running win 7 & 8
Using Tobii IS Drivers_1.3.5 – for USB TCP/IP (and same thing with the older driver).

My sample app using the tobiis minified tracker lib works (but it has no calibration functionality)

/Henke

[Anders]

Hi Henke,
the error code 20000505 means “not authorized”, so I don’t think it’s the same issue. It’s what I would expect to see when trying to use the Tobii Analytics SDK with a REX eye tracker… could that be an explanation? (REX works only with the Gaze SDK and the EyeX SDK).

[Author]

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