Home › Forums › Software Development › Can't initialize your device
- This topic has 2 replies, 2 voices, and was last updated 7 years, 1 month ago by Grant [Tobii].
- 01/02/2016 at 13:26 #4217dozParticipant
I planned initially to used you device on linux but you recommend me to use with windows …
So now I’m with Windows 8.1 and your application doesn’t success to initialize the device
It look like program installation don’t work correctly
All msi package presents in Tobii.EyeX_18.104.22.168 fail
After the installation and in my device manager , drivers is not found for your product
It look like you use WINUSB.SYS, so I already tried to install WinUSB with zadig_2.1.2. for your device but in all case you application can’t initialize the device
I use a laptop Asus G760JS with USB 3.0 . I use it also to develop application for USB Scan with WINUSB and libusb-1.0 and I have no problem.
I’m very suspicious about your installation program.
Controller Host Intel USB3.0 eXtensible – 0100 , driver from microsoft version 6.3.9600 17797
Marc01/02/2016 at 13:33 #4218dozParticipant
Eye Tracker model : Not Available
Eye tracker serial number : Not Available
Firmware version : Not Available
Tobii EyeX Controller Core version : Not Available
Tobii EyeX Controller Driver version : E.0.0
Tobii Service version : 22.214.171.12441
Tobii EyeX Engine version : 126.96.36.19941
Tobii EyeX Config version : 188.8.131.525
Tobii EyeX Interaction version : 184.108.40.2069
I use Tobii.EyeX_220.127.116.11.exe05/02/2016 at 17:01 #4261Grant [Tobii]Keymaster
I would first encourage you to ensure that the very latest chipset and USB3 drivers are installed on your laptop.
I tried looking up your laptop model but Asus don’t seem to list it on their site?
Additionally, please ensure that you are not using an unpowered USB hub to share the device or any USB extension cables.
Windows 10 USB3 support seems to be more mature, so if possible, I would encourage you to go with the free upgrade that Microsoft currently offers.
I also wonder if the software you have mentioned may override/interfere with USB3 drivers already on the system? Might be an idea to uninstall any such software to see if that has an effect.
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