mike with ms and numb hands needs help please

[Anonymous]

my eyex has been on my pc for about 2or3 years, ready for when I need it.
now it’s time…and my eyex isn’t starting.
the lights flicker on startup but that’s all.
any ideas?

[Grant [Tobii]]

Hi @fitsy, sorry to hear about your issues. There are a few things you can try:

– Attempt a connection via a different USB hub, and ensure that your USB Chipset Drivers are fully up to date
– Are you using a USB hub and/or are you sure to be using a powered USB33 port? Please send your system specs over to check
– Try uninstalling all the Tobii software and device drivers, reboot and reinstall
– Also, worth trying to update your motherboard BIOS and ensure that any USB power saving options are not enabled
– Finally, it may be worth trying on another system if possible to eliminate the possibility of a hardware fault.

Please go through these and let us know how you get on.

[Anonymous]

All working now thanks Grant, I uninstalled, then re-installed the tobii programs and it fixed it immediately thank you.
It saved me a lot of time, all on track again.

[Grant [Tobii]]

Hi @fitsy, cool! glad to hear you got things working 😀 Please don’t hesitate to let us know if we can be of any further help in the future.

[Author]

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