Home › Forums › Eye Tracking Devices › USB connection lost at calibration (Split: "Could not connect to eye tracker")
Tagged: connection, eyex controller
- This topic has 4 replies, 4 voices, and was last updated 8 years, 10 months ago by Nam SangChun.
- 09/05/2014 at 12:07 #784Joona-Petteri Yli-SorvariParticipant
Anyone got ideas why the usb keeps crashing at the start of calibration? (error code 43) is there anything i could try?09/05/2014 at 12:16 #785AndersParticipant
we have experienced a similar issue with an USB port that didn’t supply enough power for the eye tracker. In that case the problem was solved by using a powered USB3 hub between the tracker and the computer.
Please feel free to contact our support team for issues such as this one.09/05/2014 at 13:25 #788Joona-Petteri Yli-SorvariParticipant
Alright i tried the same thing with the hub, didn’t work any differently with it, still cutting off the connection at the start of calibration10/05/2014 at 19:17 #809AndreasParticipant
After some attempts on my first Computer using win7 (no Connection to device) i tried on my 2nd Computer – using win7 the eyex was not recognized, using win8.1 on same Computer i was able to start the calibration, but when following the dot the Connection lost.
Seems that there has to be a super power USB3.0 supply – 2 Computers and None suits the eyex requierements???
Hope it’s not a Hardware Problem….14/05/2014 at 05:28 #870Nam SangChunParticipant
I have a similar problem.
my computer’s mainboard is a gigabyte z68mx-ud2h.
but it doesn’t recognize eyex device.
recognized by unknown device.
i also have installed driver.
i try to connect another usb 3.0 port. my com does not recognize
after all I connect lenovo t530 laptop. it recognize very well
how can i solve this problem. i want to use eyex on my desktop.
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