Home › Forums › Eye Tracking Devices › Windows Insider Preview enters a crash loop when eyes are recognized
- This topic has 4 replies, 2 voices, and was last updated 6 years, 7 months ago by
Grant [Tobii].
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- 22/01/2018 at 17:10 #7820
twentythree
ParticipantSince a Windows update a few days ago, whenever my eyetracker spots my eyes, my displays blank and the graphics driver apparently enters a crash loop (Windows message: “Display driver failed to start”), forcing me to reboot if I don’t hide my eyes quickly enough.
I’ve tried (unsuccessfully):- updating and reinstalling Tobii Eyetracking Core (by the way, the update times out, had to do download the newest version manually)
- disabling all Tobii features
- using a new profile
- changing my display setup (1-3 screens)
- changing graphics cards (one NVidia, one AMD)
- reinstalling my graphics driver
The only things that help are hiding my eyes and/or turning off the eyetracker. I can’t use my 4C until this is fixed.
Since this is the Windows Insider Preview, this seems more like a Windows bug to me, but you’re probably in the best position to track it down.
Version info copied from the Tobii settings:
Hardware: GA-H81M-D2V, CPU: Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz, RAM: 8GB OS Version: Microsoft Windows [Version 10.0.17074.0] x64 Tobii Eye Tracking Core SW 2.11.1.6952 Eye tracker model IS4 Large Peripheral Serial number IS404-100106843311 Firmware 2.20.2-e1a36f8 Tobii Controller Core Not available Tobii USB Service Not available Tobii Controller Driver 2.0.4 Tobii Service 1.22.1.7245 Tobii Engine 1.22.1.8522 Tobii Config 4.8.1.1103 Tobii Interaction 2.11.1.4894 Tobii Face Authentication for Windows Hello 1.0.21.207 Tobii Eye Tracker HID 1.5.604.0 Tobii Device 1.5.604.0 Tobii Overview 1.0.2.104 Tobii Intro 1.0.3.173
23/01/2018 at 10:47 #7823Grant [Tobii]
KeymasterHi @twentythree, Sorry to hear about your issues. I will pass along your situation to the developers and we will try to recreate the problem and resolve promptly. Thank you for you patience.
23/01/2018 at 11:01 #7825Grant [Tobii]
KeymasterPlease also bear in mind we do not support Insider Preview so until the issue is resolved or appears in a forthcoming regular windows release, you may have to roll back to continue using the 4C.
26/01/2018 at 14:23 #7846twentythree
ParticipantThis has stopped happening with build 17083.
30/01/2018 at 09:28 #7855Grant [Tobii]
KeymasterHi @twentythree, thanks for letting us know.. I will update the incident report accordingly.
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