- 22/01/2018 at 17:10 #7820twentythreeParticipant
Since a Windows update a few days ago, whenever my eyetracker spots my eyes, my displays blank and the graphics driver apparently enters a crash loop (Windows message: “Display driver failed to start”), forcing me to reboot if I don’t hide my eyes quickly enough.
I’ve tried (unsuccessfully):
- updating and reinstalling Tobii Eyetracking Core (by the way, the update times out, had to do download the newest version manually)
- disabling all Tobii features
- using a new profile
- changing my display setup (1-3 screens)
- changing graphics cards (one NVidia, one AMD)
- reinstalling my graphics driver
The only things that help are hiding my eyes and/or turning off the eyetracker. I can’t use my 4C until this is fixed.
Since this is the Windows Insider Preview, this seems more like a Windows bug to me, but you’re probably in the best position to track it down.
Version info copied from the Tobii settings:
Hardware: GA-H81M-D2V, CPU: Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz, RAM: 8GB OS Version: Microsoft Windows [Version 10.0.17074.0] x64 Tobii Eye Tracking Core SW 126.96.36.19952 Eye tracker model IS4 Large Peripheral Serial number IS404-100106843311 Firmware 2.20.2-e1a36f8 Tobii Controller Core Not available Tobii USB Service Not available Tobii Controller Driver 2.0.4 Tobii Service 188.8.131.5245 Tobii Engine 184.108.40.20622 Tobii Config 220.127.116.113 Tobii Interaction 18.104.22.16894 Tobii Face Authentication for Windows Hello 22.214.171.124 Tobii Eye Tracker HID 1.5.604.0 Tobii Device 1.5.604.0 Tobii Overview 126.96.36.199 Tobii Intro 188.8.131.5223/01/2018 at 10:47 #7823
Hi @twentythree, Sorry to hear about your issues. I will pass along your situation to the developers and we will try to recreate the problem and resolve promptly. Thank you for you patience.23/01/2018 at 11:01 #7825
Please also bear in mind we do not support Insider Preview so until the issue is resolved or appears in a forthcoming regular windows release, you may have to roll back to continue using the 4C.26/01/2018 at 14:23 #7846twentythreeParticipant
This has stopped happening with build 17083.30/01/2018 at 09:28 #7855
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