Hi @stonegate, sorry to hear about your issues. Unfortunately, we have been unable to reproduce your issue here locally. Accordingly, we would recommend that you get in touch with a member of the Tobii Tech Support team directly who can arrange to collect diagnostic data from your system and have a in-depth look at the problem.
You can open a ticket @ https://help.tobii.com/hc/en-us/requests/new
Apologies for the inconvenience and thanks for your understanding.