- 20/05/2020 at 11:33 #14273
Hi @stonegate, sorry to hear about your issues. Unfortunately, we have been unable to reproduce your issue here locally. Accordingly, we would recommend that you get in touch with a member of the Tobii Tech Support team directly who can arrange to collect diagnostic data from your system and have a in-depth look at the problem.
You can open a ticket @ https://help.tobii.com/hc/en-us/requests/new
Apologies for the inconvenience and thanks for your understanding.20/05/2020 at 14:11 #14274
thanks for trying to help.
I created a bug report as you suggested.
PS: I verified that no device is sending some raw input all the time by disconnecting the USB pedals (thrustmaster) as well as the A10C Warthog HOTAS system (rudder+joystick).
That did not help.
I´ve send a DxDiag to support. Hopefully they can find out whats the cause.
Daniel22/05/2020 at 11:25 #14276
Thanks for your understanding Daniel, please do report back here for the benefit of other users if you manage to find a suitable solution for your issue. Best Wishes.25/05/2020 at 01:00 #14280
thanks for helping me. Its totally strange. I tried everything the last days and i couldnt confirm, that the issue is related to an USB device. I unplugged all stuff and it didnt help.
Today i´ve got a new Windows 10 Update and installed that. I re-booted and the issue was still there.
But i disconnected all kinds of USB devices again to test and this time i could verify, that the Thrustmaster HOTAS Warthog Throttle was obviously the reason.
I could leave pedals and the joystick connected, but the Throttle seems to prevent the PC from going to activate it´s screensaver.
I checked the RAW Input Values coming from that device but i couldnt nail it down to a specific button or anything.
I contacted the Thrustmaster Support. Hopefully they can create a new Firmware or Driver to prevent this. My solution for now is to disable the Throttle via the power buttons on my active powered USB Hub.
Daniel25/05/2020 at 14:01 #14283
Hi @stonegate, great! Thanks for the update and glad to hear you managed to find a workaround, hopefully the team at Thrustmaster will be able to release a fix soon.
By the way, I found this link that perhaps might be relevant to your situation where it’s a specific button assigned to Disord Chat @ https://www.reddit.com/r/EliteDangerous/comments/6b41rx/windows_not_going_to_sleep_with_joystick_i/
- This reply was modified 1 week ago by Grant [Tobii].
You must be logged in to reply to this topic.