Home › Forums › Software Development › [Solved] Virus detection from Alvira while installing EyeX
- This topic has 7 replies, 3 voices, and was last updated 7 years, 7 months ago by
James Harford.
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- 10/02/2016 at 14:41 #4305
Davel
ParticipantWhile installing EyeX using download Tobii.EyeX_2.0.3.239.exe Avira detected and quarantined a file
Begin scan in ‘C:\Program Files (x86)\Tobii\Service\libtdidll.dll’
C:\Program Files (x86)\Tobii\Service\libtdidll.dll
[DETECTION] Is the TR/PSW.Steam.Ges.1 TrojanBeginning disinfection:
C:\Program Files (x86)\Tobii\Service\libtdidll.dll
[DETECTION] Is the TR/PSW.Steam.Ges.1 Trojan10/02/2016 at 14:43 #4306Davel
Participant11/02/2016 at 05:33 #4327James Harford
ParticipantI have the exact same problem reported by Avira. After letting Avira quarantine the file, I proceeded to let the intstall attempt to finish. Result: Tobii eyex software initializes “forever”. Only the “Games & Apps” and “Settings” selections are not grayed-out.
11/02/2016 at 17:48 #4336James Harford
ParticipantSo, is libtdidll.dll in Tobii.EyeX_2.0.3.239.exe unsafe?
Or is Avira’s detection a false positive?
I cannot proceed without an answer.
-James
12/02/2016 at 14:24 #4357Davel
ParticipantThese guys say its safe
https://www.reasoncoresecurity.com/libtdidll.dll-54a292a0ad4dd400eeb100b6d1121f6e5ddad72e.aspxSo its probably a false positive. Been meaning to find and post on the Avira forums but forgetting – if anyone else gets there first let us know
Annoying though as every now and then Avira will forget that you told it to ignore the file and go back to quarantining it again, disabling the EyeX until you manually un-quarantine again
19/02/2016 at 13:06 #4486Grant [Tobii]
KeymasterHello @licenced, @jamesharford,
Most certainly Avira is reporting a false positive as our software is rigirously tested prior to release for the presence of any virus or malware.
We have contacted Alvira to inform them and to issue a detection update.
19/02/2016 at 18:09 #4497Davel
ParticipantHi Grant,
I submitted the file to Avira and they came back and said its clean. I think they’ve since updated their detection files as it no longer seems to get caught.
20/02/2016 at 18:07 #4501James Harford
ParticipantExcellent news! Thanks!
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