- This topic has 7 replies, 4 voices, and was last updated 4 years, 4 months ago by
.
- Posts
I’m facing some strange issue with EyeXMouse. Whenever, I try to launch it on my Windows 10 laptop, an error MSVCR120.dll is missing occurs. Is it my antivirus causing some issue or there’s some issue with EyeXMouse? Any help would be appreciated.
Hi @chrishennessey, sorry to hear about your issues.
Am I correct in assuming you are referring to this software @ https://github.com/mikethrussell/EyeXMouse
I am afraid this is produced by a third party and not by Tobii, so the best thing would be to post your issue on the project Github issues board.
That being said, when an application cannot find MSVCR120.dll, this is typically resolved by the reinstallation of the Visual C++ Redistributable Packages
which you can download @ https://www.microsoft.com/en-us/download/details.aspx?id=40784Also worth trying is a complete uninstall/reinstall of the affected software. Failing all that, ensure Windows is fully up to date.
Best of luck in resolving your issue. Best wishes.
I already tried for help on github & Microsoft before posting here. But no way to resolve the issue. Any kind of help other than this Microsoft thread?
Hey, I am also agreeing with @Grant [Tobii]. But I think you should also try this –
1. First, Press the Windows key + R simultaneously on the keyboard.
2. Then type appwiz.cpl in the Run box and press Enter.
3. Afterward, Right-click on the program that shows the error and then clicks on Uninstall.
4. Then follow the instructions to confirm the un-installation.
5. Finally, Restart your PC, reinstall the program and open it to check if it works.If that doesn’t work, then you should try adding msvcr120.dll file into your C Drive. You can try articles like this to get more information.
Hi @chrishennessey, I was wondering if there has been any progress since our last communication? Many thanks for any update.
I just had the same issue for one of our customers as well. This is now resolved https://techloris.com/msvcr120-dll-is-missing/ (Hope you find it helpful) and was caused by LanDesk being updated and changing the virtual studio shared component.
The problem is that the developers have used some version of C++ to create their programs and the programs require some runtime files to be present in order to install/run and the developers do not include those files with their installation and the websites for the programs often do not list the prerequisites and requirements of what you need to have installed for their programs to work.
- You must be logged in to reply to this topic.