02a_SimpleGazeSelection doesn't work

[Giulio Interlandi]

Hello, I am a Digital and Interaction design student,
I am working on my master degree thesis with your tobii-4c eye tracker.

I have an issue, whatever computer I install the sdk for unity, the example 02a_SimpleGazeSelection, 02b and 02c wont work correctly.

I tested the example with 3 different compuers, two with windows 10 and one with windows 7.
I tested the example with 3 different unity versions, the 2019.2 / 2019.1 / 2018.4.

More or less one month it used to work on my laptop, I dont know why it’s stopped, and more important I can’t understand why a normal example wont work on other computers with a fresh install of unity and tobii sdk.

Thank you so much.
Giulio.

[Alex [Tobii]]

Hi @reeot92 !

Please text me on Discord ( alex8b#9170 ) and we will investigate the issue

[Giulio Interlandi]

I added you, waiting for my request to be accepted.
thanks

[Ophélie]

Hi,

I have exactly the same issue than Giulio, I instaled the Tobii SKD for Unity 2019.3.1f1 and 2020.1.12f1.
All the rest of eye detection is working normally.

Can you help me?
Thank You.
Ophélie

[Grant [Tobii]]

Hi Gaumet, please reach out to Alexey on the Discord Channel mentioned above and he should be able to help you out! Best Wishes.

[Ana Abreu]

Hello!

I’m having the same exact issue. Is it still possible to use the mentioned discord channel? Thank you in advance 🙂

[Grant [Tobii]]

Hi @anaabreu021! Yes indeed, you can still find alexey on discord @ alex8b#9170

Please get back in touch if you have any further issues. Best Wishes.

[Alex [Tobii]]

Hi @anaabreu021

Please contact me on Discord (alex8b#9170) and we will investigate the issue.

[Dominik Feješ]

Hi I have the same problem, is it still possible to contact you via Discord?

[Grant [Tobii]]

Hi @dofe657, yes! please feel free to contact Alexey using the address supplied above. Best wishes.

[Author]

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