4C EyeImageReceived not working (Tobii Pro SDK with License)

[GP]

I’m using a Tobii 4C eye tracker with the Tobii Pro SDK .NET (C#) bindings. I’ve received a license key that enables the use of the professional sdk. I connect to the eye tracker, apply the license key, and then set 2 events: GazeDataReceived and EyeImageReceived. The GazeDataReceived event works correctly, however, the EyeImageReceived event is never invoked.

Here’s part of the license key that shows the professional sdk support:

“enables”: {
“featureGroup”: “professional”
}

Any assistance would be appreciated.

[Grant [Tobii]]

Hi @gparkinson,

Please note that for issues related to Tobii Pro SDK, you should get in touch directly with Tobii Pro Support
at their own channel @ https://www.tobiipro.com/contact/support/

However, it might help if you try running the specific example provided for the EyeImageReveived class @

http://devtobiipro.azurewebsites.net/tobii.research/dotnet/reference/1.1.0.23-beta-g9262468f/_i_eye_tracker__eye_image_event_8cs-example.html

[Author]

Posts