"An error occurred while updating tracker firmware"

[pi]

MacBook Air mid 2012 running El Capitan,
using VirtualBox with Windows 10 guest.

I have configured VB to use USB3.
I have installed the EyeX server.

I plug in my EyeX, and a dialog comes up saying “updating firmware…”.

But it fails every time. I’ve tried four times.

I notice the documentation has some blurb about “Update your USB Driver”, which I haven’t looked into yet. But I did download the latest Windows 10 yesterday!

I’m surprised I can’t find any mention of someone else having this problem. I wonder whether it is related to VirtualBox.

π

[pi]

Trying it a couple more times, it now looks as though it has completed. I’m through to the next step!

π

[Konstantin [Tobii]]

Alright, cool!

/Konstantin

[Yann MORERE]

I have thois problem too actually. WIndows 7 64 Pro N. rebooting and relaunching doea not fix the problem

[Grant [Tobii]]

Hi @yann-morere,

Is the issue you are having also from within VirtualBox or natively in Windows?

I would recommend you try to flash the device using the latest firmware available from our download
page @ http://developer.tobii.com/downloads/

[Yann MORERE]

Hi Grant, the issue was coming, from a very cheap USB3 pci express card. It is now resolved.

[Grant [Tobii]]

Hi Yann, okay, thanks for the update.

[Author]

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