Infinite screen extension not finding arma 3 config file

[Nick]

I have the infinite screen extension downloaded and it has found all my games config files that are installed except arma 3 but instead of asking for me to browse its say “you need to launch and exit the game atleast once before you start using infinite screen”. I have done that but it still saying i need to do that. I then uninstalled the software and reinstalled along with repair and that didnt work. So i uninstalled the game restored my back up and launched it then played for a bit and closed it but im still getting the message so im stumped. anyone able to help me?

[Jenny [Tobii]]

Hi Nick (@nickel1),

The Infinite Screen extension is a consumer product, and this forum is for discussing EyeX SDK development.
Please contact Tobii Tech Support to get help:
http://www.tobii.com/xperience/support/

[peter pankras]

Well, I also tried to contact support but after 4 days I still don’t have a response.
That’s why I also posted on the forum.

[Nick]

[cody hendrick]

Bump, I’m encountering the same problem.

I’ve tried reinstalling everything at this point. im out of troubleshooting ideas.

[Hakeem]

Bump, Same Issue..

[Nick]

Just seen jester814 put this up. Havent tried it yet hopefully works

[Hakeem]

I try it,But now I can see the freetrack in arma 3 ,But still not working.

[Hakeem]

let me know if it works for you nick.

[cody hendrick]

Even after adjusting the profile as jester was saying, I am still receiving this particular issue in infinite screen extension “you need to launch and exit the game at least once before you start using infinite screen” i’ve tried ever basic troubleshooting idea i can think of.

[Nick]

Im still having the issue “you need to launch and exit the game before luanching infinite screen” and ive done everything

[peter pankras]

I saw the tip from jester yesterday.. but that did not work for me either.
Although I did get ArmA3 to start without crashing again when I manually changed the freetrack variable.

But eyeX still not working.

After that I was unable to even start ArmA3 without crashing , even when eyeX driver and infinte screen was NOT even running.

I had to remove all drivers and infinite screen from my system in order to get arma running again without crashing.

[Hakeem]

Hopefully we get help soon..

[Michael Thomas Dwyer]

I am having the same issue. I put in a help desk request and was advised to follow the installation instructions. That is a little insulting (since they are so simple, and I stated the unit worked on the desktop)

Currently Arma 3 crashes. But if I uninstall and reinstall ALL of the tobii software it seems to fix the issue.

[cody hendrick]

Bump, im off to bed. Hoping i wake up to a response of some sort through the 3 channels i have with tobii support at this point….

[Author]

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