et [Solved] Tobii eyeX. Autostart with windows

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This topic contains 6 replies, has 6 voices, and was last updated by  Grant [Tobii] 2 months ago.

Viewing 7 posts - 1 through 7 (of 7 total)
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  • #4553

    Ronnie Nielsen
    Participant

    Hi

    Tobii eyeX autostarts with windows. Is there a way to turn that off? Like with Infinite screen?

    EyeX makes my mouse and keyboard unresponsive sometimes on startups. So i have to restart my computer and then it usually works again.

    #4596

    Grant [Tobii]
    Moderator

    Hi Ronnie (@rior),

    We do not include the option to disable automatic startup within the Tobii software directly, however you configure the application to load manually by launching ‘services.msc’ from the run command via start menu, navigating to ‘Tobii Service’ and selecting ‘Manual’ as startup type.

    #6672

    Denis Tahsinoglou
    Participant

    Hi Grant,

    that is not a nice behavior for a software. This is very bad to think to have a software which has to start with every system start without letting the user decide if yes or no.

    Think of the change of that behavior.

    Thanks.
    Denis

    #6674

    Emelie [Tobii]
    Participant

    Hi Ronnie,

    For us to help you any further with the issue regarding that your mouse and keyboard becomes unresponsive, could you please submit a request with our support? You can submit a request on https://help.tobii.com

    Please also attach your log files. You can collect log files by right clicking on the Tobii icon and then Troubleshoot – Collect diagnostic data. ?

    I’ll create a request for an option to turn off auto start.

    #6807

    Alex
    Participant

    I would like to add my support for an option to turn off auto start (of the tray app). Disabling the service doesn’t really work for me as it breaks Windows Hello support but the tray app is not required for that.

    #8022

    Nik
    Participant

    I also agree with the op. This sort of behavior is not nice and you need to provide a way to disable this. You as the software company need to respect the end user’s sovereignty over their system. You have made a purposeful decision to hide the ability to disable the autostart from typical users. Why? To force data collection I would imagine. Shame.

    #8026

    Grant [Tobii]
    Moderator

    Hi @niklasm, thanks for your input. Whilst the feature request has already been logged, I will add your voice in support of this introduction.

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